Mumbai:
A minimum of 100 Istanbul-bound passengers of an IndiGo flight are stranded at Mumbai’s Chhatrapati Shivaji Maharaj Worldwide Airport as a consequence of a 16-hour delay brought on by a technical glitch.
IndiGo has apologised for the inconvenience.
Flight 6E17 was scheduled to depart for Istanbul at 6:55am.The airline stated another plane has been organized and the flight will now take off at 11pm.
“We remorse that our flight 6E17, initially scheduled to function from Mumbai to Istanbul, confronted a delay as a consequence of technical points. Sadly, regardless of our greatest efforts to rectify the difficulty and dispatch it to the vacation spot, we ultimately needed to cancel the flight,” it stated.
“An alternate plane has been organized and is now scheduled to depart at 2300 hrs. We wish to guarantee our clients that their security and luxury stay our high priorities,” it added.
Sources stated the flight was delayed at the very least thrice. The passengers have been made to board and deboard the plane accordingly, earlier than they have been knowledgeable concerning the ultimate departure time later within the day, they added.
A number of passengers, principally comprising college students, staged a protest on the airport, demanding that the airline both difficulty a refund or organize an alternate flight, the sources stated.
In addition they took to social media to complain concerning the lengthy delay.
“My brother has been caught on the Mumbai Worldwide Airport for greater than 12 hours as a consequence of extraordinarily unprofessional habits by @IndiGo6E and their employees. He had a flight to Istanbul which 1st obtained delayed, then he was made to board and de-board once more twice!!,” Sonam Saigal, an X person, stated.
“The employees is extraordinarily impolite and refuse to reply any questions on rescheduling and refund. There are 492 different passengers ready for any primary communication from the @IndiGo6E employees. Extremely disappointing behaviour…” she added.
One other person, Sachin Chintalwad, expressed issues that he could miss his connecting flight to Washington from Istanbul as a result of delay.
“Pricey indigo this isn’t honest… Now it is 5 hr. Delay (sic) for 6E 17 from mumbai to Istanbul. And i’ve connecting flight from Istanbul to IAD Washington and I’ll miss that. Subsequent flight additionally operated by indigo… Please recommend what to do,” he stated.
Biresh Kumar Singh, one other passenger, complained: “Flight to Istanbul 6E17 scheduled for six:55 am but to take off from Mumbai , passengers being moved to and from from a aerobridge to ready space , employees clueless on what’s occurring and when will the flight take off – pathetic service, taking passengers without any consideration.”