IndiGo Airways on Friday issued an apology after passengers confronted delays on flights connecting Istanbul. The airline in a press release mentioned that it accords excessive precedence in direction of buyer comfort and their groups can be found at contact factors to help clients. The airways mentioned all needed steps have been taken to make sure clients have been apprised, they usually have been supplied with refreshments and lodging, the place doable.
“Because of technical points, IndiGo flights from Mumbai and Delhi to Istanbul skilled delays. This led to cascading delays within the return sectors. All needed steps have been taken to make sure clients have been apprised, they usually have been supplied with refreshments and lodging, the place doable. We remorse the inconvenience triggered to clients and admire their understanding and persistence,” IndiGo mentioned in a press release.
IndiGo Airways additional mentioned, “We’re conscious of the delays on the IndiGo flight connections to Istanbul. We accord the best precedence in direction of buyer comfort and out groups can be found in any respect contact factors to help clients. IndiGo apologises for the inconvenience triggered to the purchasers.”
The airline has issued a press release after a number of passengers took to social media platform to report about delay on the flight. One of many fliers Anushri Bhansali mentioned that she is stranded in Istanbul attributable to delays and cancellations of IndiGo Airways.
In a put up on X, Bhansali mentioned, “After months of saving to e book a flight house to India, I am now stranded in Istanbul, exhausted and sick, because of your delays and cancellations! Delayed TWICE by an hour, CANCELLED with no discover RESCHEDULED 12 hrs later, NO DETAILS or last affirmation!”
She additional mentioned that there was no IndiGo consultant on the airport. Taking to X, she mentioned, “There is not any Indigo rep on the airport, no lodging or meal vouchers, and I am sick with a fever now! My apprehensive mother and father cannot even get in contact with indigo by way of call-no one picked, and over 400 passengers are caught with no assist, @IndiGo6E.”
One other passenger Adwait Kulkarni requested the airline to at the least replace the passengers travelling on the flight. In a put up on X, Kulkarni acknowledged, “Do not anticipate a lot from you @IndiGo6E however the least you are able to do is give one correct replace to your passengers travelling in 6E 12 and 6E 18 flights on twelfth December from Istanbul to Delhi / Mumbai after which keep on with it. Not even asking for essential stuff like meals, lodging,and many others.”
One other passenger Prachi additionally expressed disappointment as she and tons of of individuals are stranded on the airport for over 15 hours.
Taking to X, Prachi acknowledged, “@IndiGo6E Very disenchanted, 100s of individuals together with little children are nonetheless caught at Istanbul airport for greater than 15 hours on flight to Mumbai with no lodging and any meals/water supplied. Nobody is there to assist from Indigo, worst customer support.”